‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s TikTok Moment.
As a product discovered over 150 years ago on a Pennsylvania oilfield, the modest tin of Vaseline may not seem like an natural focus for social media algorithms.
Yet the brand’s emergence as a viral TikTok topic has placed it at the forefront of an advertising revolution, in which large companies are investing heavily in content creators and putting fewer resources into advertising goods in traditional media.
From Oil Rigs to Online Hacks
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who saw laborers rubbing their skin with a byproduct of the drilling process. Now, a flood of content from users have recorded its extensive utilization in “everyday tips”.
It has been touted as a solution for polishing footwear or extending perfume longevity, as well as a fix for squeaky doors. Its use has even extended to stop the scourge of crisp flavouring sticking to fingers.
Leveraging the Buzz
Noticing its viral resurgence, marketers at Unilever boosted the tips by asking their own scientists to test them and letting the content creators in on the results.
Assertions that it diminished the sensation of spicy food on lips were validated. Similarly supported were ideas it could lengthen scent duration and restore leather handbags. Proposals that it might whiten teeth or lengthen eyelashes were refuted.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has led decision-makers to dramatically increase investment in content creators.
This monitoring of online platforms to inform business strategy has been labeled “social listening”. Unilever's CEO, freshly instated, has stated the intention is to spend 50% of its massive marketing spend on digital creator content.
Evolving With Audience Behavior
Selina Sykes, who is heading the digital initiative, said the company was simply adapting to new ways of engaging audiences. She said engaging on social media “without dampening the fun” was crucial.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and discussing household products.
“There’s this moving away from a broadcast model, where we would just broadcast out … Now it’s many conversations, many communities. The shift of the algorithms means that these communities feel niche, however, they are large.
“If you can make sure your brand is shared by consumers, talked about by other people, that is how you can build trust and relevance. Creators are critical to that. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
This plan mirrors dramatic transformations taking place in media consumption, with younger consumers devoting greater hours to apps like TikTok and Instagram than traditional TV, print, or radio.
This change is evidenced by declines in broadcast and newspaper ads. Within the United Kingdom, ad revenues for primary networks have declined by over six hundred million pounds in actual value since the end of the last decade.
The Rise of the Creator Economy
This further signifies a merging of functions as large companies almost become production houses themselves, collaborating with numerous influencers to enhance their items.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Many companies report to us people trust recommendations from the personalities they subscribe to over traditional advertisements. This is a persistent pattern.”
He said brands could also save money by investing in creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to gauge performance.
Such methods are increasing. Promotional expenditure on the creator economy is rising at quadruple the rate than total media spending. In the US, it has increased by over 100% since 2021 and is forecast to attain multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Despite the huge changes, experts said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to frame public debate.
She added: “A top-tier ROI marketing event is still major broadcast spectacles. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”